SMS to Contacts

[Jems212]

Workflow seems to have internal SMS but there is no option for SMS to contacts.  Thinking as a reminder of appointments it would be a great feature. 

I understand there are legal issues around use of SMS but be great if could figure a way to use it and manage that it is used within legal guidelines. 

thanks 

Jemma 

[MarketingNH]

I definitely agree, would be great to send reminders before appointments with sales reps!

[SimonL]

@jtremblay any update on this please?

[SGifford]

I really think HubSpot should have the SMS feature to use, let's get this organised

[mkafka]

Bump

[DJclassic]

The prevalence of SMS as an alternative comms medium for marketing and sales is growing - esp since this was raised back in 2017! We need the same functionality for emails as SMS, such as workflows, integrated campaign tracking, and be able to sync SMS comms to/from the HubSpot mobile app back into the Activity thread. 

[BigSugarD]

Hey everyone, if you are open to the idea of using a HubSpot Certified App for SMS/MMS calling, just let me know, reach me via david@aloware.com

[richard88]

It would be amazing to do this natively in HubSpot rather than with an integration

[MALLIO]

Hello, 

Test the SMSFactor plug-in for HubSpot. 

You will be able to send Alert and Marketing SMS. 

With workflow and with Contact Sheet. 

10 SMS offered when you register (free and without obligation ) : https://ecosystem.hubspot.com/marketplace/apps/marketing/live-chat/smsfactor-421379

[SHicks]

While this does seem like a great idea. I think most people don't realize that Google Voice does not have an open API so I imagine that until Google opens it's API for this tool, there will not be a viable solution in regards to Google Voice.

[geoffmyers]

@SHicks Exactly. It is very unfortunate that Google Voice does not have a publicly available API. Unless HubSpot has special connections at Google that would allow them to use a private/internal Google Voice API, it's unlikely that this integration would be feasible. 😞

[CHansen7]

A native SMS tool inside of HubSpot would be amazing. Especially if we could get an action in a workflow to send SMS messages.

[EGolborne]

Hi All,

My name is Emma Golborne and I'm a Product Manager on the Automation team. You can now send SMS to contacts within workflows using the new "Send SMS message" action! For more information on how to do this you can check out the Knowledge Base doc here. Similarly, we also launched the "Send WhatsApp Message" action last year, if you prefer to use WhatsApp.

Thanks for all the feedback here!

Emma