GDPR Deadline (25th May 2018)

With the deadline approaching, HubSpot has released new features and a playbook to make it easier for you and your team to comply. Please note that while these features live in HubSpot, your legal team is best placed to give you compliance advice for your specific situation.

SMS to Contacts

Workflow seems to have internal SMS but there is no option for SMS to contacts.  Thinking as a reminder of appointments it would be a great feature. 

 

I understand there are legal issues around use of SMS but be great if could figure a way to use it and manage that it is used within legal guidelines. 

 

thanks 

Jemma 

6 Replies
alexvineyard
New Contributor

Agreed. Any intention of an integration in the future Hubspot??

Samantha_Alford
Regular Contributor

FYI due to our own need and that of our clients, we have custom built an Addon called Inbound SMS that sends SMS text messages direct from Hubspot workflows using the webhook action. It also puts a note in the contact timeline and can receive messages also and puts those into the contact timeline as well, and notifies your nominated email address when a reply has been received.

 

It requires no programming or technical skills to set up and we also put a sample workflow in your HubSpot app so you can be sending SMS text messages in literally minutes. Feel free to contact me or check it out at https://inboundaddons.com/inbound-sms. It is currently available for Australia, the US and UK but we have the ability to provide it in many other countries also.

PierreLechelle
Occasional Contributor

We recently needed to send SMS to clients. During our research, we didn't really find any out-of-the-box solution. We decided to use a couple software all tied to Zapier to start sending SMS.

 

You can find step-by-step instructions here: Sending SMS with HubSpot.

 

We're using three software: Zapier to tie everything together. Front handles receiving responses. Twilio handles the technology part.

2City
New Member

Moew and more, I'm using texting as a communication tool with prospects. It would be great if I could simply send a text directly from HubSpot. It seems that an add-on was built to do just that, but it seems rather complicated. I'd love to be able to send a single text or a text sequence in the same way I send an email or email sequence within HubSpot. For now, I'm buying a texting service from another vendor. By using an outside vendor, It's like I need to manage a second CRM just for texting. 

APT27t18
Occasional Contributor

Hello.

Legal issues don't apply everywhere in the same way so that should't prevent HubSpot to have this feature added in the same way guns are allowed to be owned by civilians in some countries even though they can be used among other things to kill inocent people.

Adding another service - such as Plivo/Twilio/ INBOUNDADDONS SMS etc - that sends/receives the SMS also adds another layer of complexity to this much sought-after feature so why not passing on this responsability to the HubSpot Mobile app itself from the beginning?

There are countries where given the right mobile subscription the number of sent/received SMSs is unlimited so it makes no financial sense to add another service and pay for the messages.

My proposal is to have the (Android in my case) mobile app manage/watch the inbound/outbound SMSs and log a record for each message that belongs to one of the contacts.

I use SMSs not only for Marketing Campains but for much simpler purposes, such as polls or meeting reminders for customers or even own employees so this shouldn't be seen as as a paramount of sofistication deemed to be offered in the highest license but even to the free one.

Thank you.

TomLombardo
Occasional Contributor

Response rates for SMS have been skyrocketing. We need this functionality. I don't know all the legal requirements, but almost always the message includes the option to reply "Stop" and that removes you from the queue.