HubSpot Ideas

atotheme

SMS marketing disable auto link shortening

We would like the ability to prevent automatic link shortening in SMS messages. The link looks a bit suspicious.

 

This currently happens due to automatic link shortening when inserting URLs in an SMS. Screenshot 2024-06-07 at 10.31.53.png 

3 Replies
Mitto
Member

Hi @atotheme ,

 

Thank you for your question! We understand that automatic link shortening can sometimes make URLs appear suspicious to recipients.

Currently, HubSpot automatically shortens links in SMS messages to save character space and track clicks. However, Mitto provides you with the flexibility to control your links. Our platform does not automatically shorten URLs, allowing you to use the full links as they are.

 

This means you can ensure your URLs look exactly as intended, helping to maintain trust and transparency with your contacts. If you have any specific requirements or need assistance in setting this up, please let us know. We're here to help you create the best possible SMS experience for your audience!

Lindsey_GA
Member

I agree with this request. In many cases our own link entered is shorter than the "shortened" Hubspot link and better identifies our organization. 

atotheme
Participant

@Lindsey_GA we also experienced that our own link was shorter.