I have 2 requests for the SMS tool we are using with HubSpot:
SMS notification timing is not ideal. This is the current method;
Essentially when using time ranges it includes the time of day when this was set plus the range specified in the filter. The example I shared initially for example, if it is 3 PM on 20th August and the filter is for "less than 1 day ago" we look back at the following range:
The time now (3pm) until previous midnight (15 hours) on 20th August
The entire prior day midnight to midnight (24 hours) on 19th August The entire range included in the filter would be 39 Hours (midnight 19th August until 3 PM 20th August)
The issue is that a meeting is scheduled for 2 pm, but by setting a notice for 1 day ahead, it does NOT function on a 24 hours. NOT ideal.
2. Second issue is that more than 1 reminder cannot be sent from the same workflow. (ie: 24 hr and 2 hr ahead of meeting). Only 1 can be sent and it's not even based on the time of the meeting, only the date.
3. Third issue is based on using contact records, a user can't re-enroll in the workflow. What? Why?
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