Rolling Dates for Workflows and Ticket Properties

[blawlorSJ]

We use Service Hub pipelines for our technical support. We'd like to create workflows that automatically set deadlines for these items.

An example of what we need:

When a ticket is created, a ticket automatically gets a two week deadline to close.

As far as I can tell, it isn’t possible to set a date property using a rolling date parameter for workflows. It only works by setting a delay in the workflow, then setting the date as the same date as the step. Unfortunately this leaves a critical field empty until the workflow is complete.

[Johno]

Supportive. 

I have a sales team and I'd like the close date to be set to 30 days in the future by default. 

Mainly to avoid them forgetting to set a close date. 

Tim

[KWyatt]

Yessssss!  Pleeeeease!  🙂