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Rolling Dates for Workflows and Ticket Properties

: Idea Submitted
blawlorSJ
Submitted by blawlorSJ on ‎Sep 12, 2019 4:47 PM

We use Service Hub pipelines for our technical support. We'd like to create workflows that automatically set deadlines for these items.

 

An example of what we need:

 

When a ticket is created, a ticket automatically gets a two week deadline to close.

 

As far as I can tell, it isn’t possible to set a date property using a rolling date parameter for workflows. It only works by setting a delay in the workflow, then setting the date as the same date as the step. Unfortunately this leaves a critical field empty until the workflow is complete.

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