HubSpot Ideas

JuusoK

Roll-back the property changes (undo) made by Import.

Possibility to revert changes made in contact properties by imported lists. Would help for example in cases where you have mistakenly imported a list that has had incorrect values and you would like to undo the changes it has made on contacts that you've already had in HubSpot with the correct values.

14 Replies
ashley_milne
Contributeur de premier rang

Great idea! Until this is rolled out, you may want to check out this guide which walks through the different methods of reverting an import with a few simple steps. 

JMayne
Participant

this would be helpful. lost our historic data

KykeFernandez
Contributor | Partner

It happened to us too.  An import with wrong data estructure modified our old registries and we would like to get back the real data.  In our case, the name and the last name was in the same field, so the updated registries had the lastname repeated. 

ssims
HubSpot Employee

Seconded! As a HubSpot Support Rep, this question has come up many many times. Although there is a workaround to export property history, update and reimport the file, this can be a huge time suck for customers, especially in an import with hundreds/thousands of rows, and many columns. I have had multiple customers who have spent hours working on fixing an incorrect import, when a feature like this would drastically reduce friction by condensing a multiple hour process into a 10 second action within HubSpot. 

 

 

RenatoMeireles
Member

Yes, please.

YiRui_Chua
HubSpot Employee

Hi team,

Bumping this for a customer

Currently, there's the long workaround where we have to export property history , and then re-import the contact file into HubSpot to "revert" property history.

This is at best a workarond and super tedious. Would love to have the function to "reverse" bulk edited contacts somehow. Thanks!

YiRui_Chua
HubSpot Employee

Hi team,

Commenting for a customer here, this is such an important feature.

Really hope we can have an update regarding this!

jlariccia
HubSpot Employee

As a customer support specialist, it would be highly beneficial to have this feature available to customers. In particular, being able to reverse imported information via an integration that updated property values on records. Thank you! 🙂

LeonardoDVinci
Participant

Wow, 2016... really? Feature stuck in limbo? I mean the feature and data is already on their property history log, why can't they just make it avaiable for us even with the use of a workflow? I'm currently dealing with a messy integration that forces changes on a specific property and I know that I could simply workaround it using a workflow however it turns out that HubSpot woudl rather ask us to do it manually than making it available for us. How difficult is it to create a workflow procedure that would roll back a property into a previous version? I don't believe it would take years! How long has this request been stuck here.... 2016!

MissTipsi
Contributeur de premier rang

Unfortunately hit this problem today. And the "previous value" when I exported the property history was incorrect in many cases.

ConversionCrew
Contributor | Diamond Partner

Absolutely. It doesn't matter how careful or experienced you are, everyone makes a mistake like this at one point. Would be great if it can be 'undone' in a user friendly way

LEdgley
Member

This is something that I hope is a priority at HubSpot. 

LEdgley
Member

Is there an update on the status of this?

JJohnson389
Member

This would also be great to have for the purpose of reverting updates made unexpectedly by API Batch Updates and integrations. I've had a few unexpected updates and it would be ideal to be able to see them, what's affected, and an option to revert them. Thanks!