HubSpot Ideas


Rich Text - Text field within contact properties

Having a rich text, text box in the contact properties to add short notes to would be ideal for easily identifying some content in the text box - currently SF and HS sync do not support syncing notes with notes so making information easily accessible in the contact record in salesforce means using custom properties. Free text is a good work around but can get congested without headers/bold/italic/colours etc.

9 Replies
Participant | Diamond Partner

This is a good idea! 

Having rich text fields in combination with the new custom objects in Hubspot would empower those CO's even more.

Contributor | Elite Partner

10000x Yes. We need this functionality. Especially for maintaining format of inquiries in forms. But the ability to use HubDB type editing in fields within the CRM would allow so much opportunity for custom objects and even product descriptions.

HubSpot Product Team

Hi all!


We currently have support for creating rich text CRM properties in a limited BETA, and are looking for feedback. 


If you are willing and interested to provide feedback on the property and have a good use case, please reach out to your customer success manager to request access.





HubSpot Product Team

Hi everyone,


I’m Shay Jones, one of the Product Managers on the CRM product team.  I'm happy to announce that this feature is now in Public Beta.  If you'd like to try it out, contact your Customer Success Manager and they'll help you get access. 


Thank you all for taking the time to submit, vote and comment on this Idea. Your feedback is greatly appreciated!




Contributor | Diamond Partner

I'd love to be able to set a contact property through a workflow with this. 


Currently, it does not appear that rich text editing is supported when setting a contact property with a workflow. 


I reached out to HubSpot support about this, and they confirmed this is the case for now.


However, they also suggested going to the contacts dashboard > click edit > [insert your property] > set the property from there. 


The use case we're using is that we have a client on Marketing Hub Pro. They don't want to subscribe to Sales Hub yet, but they want to send personalized marketing emails from account executives. Each list is sent the same email from a different exec. So we're trying to use a rich text Email Signature custom property to send the email signatures and use that as a personalization token in an email. 

Contributor | Diamond Partner

Another use case for our own agency would be enabling the ability to embed code.


If that happened, then we could store custom video embeds from Vidyard or whereever right in the contact record and merge those into emails. 






I have Developer Test Account. Is it possible to enable this for my portal 21492859?

Note that I did not see any "Customer Success Manager" assigned to me at all, ( probably being a test account).

So not sure whom should i ask for the access.




Participant | Diamond Partner

@DBiler you can "Contact Support" and ask for it.


This feature doens't work (at the moment) in forms, right?

Top Contributor | Diamond Partner

For those wanting to add a link to their sidebars, this does not work. Once you click on that link, it will open up a text editor for you to make changes. If you are wanting text to hold an actual anchor tag link, then we may need to create our own idea for that.