Reverse timeline/Skip to bottom

Dan_Alyka

Idea has also been presented here: https://community.hubspot.com/t5/HubSpot-Ideas/Scroll-directly-to-bottom-start-of-contact-activity/i...

 

But also, a reverse timeline would be another option wherby the first activity is seen first, and this can be selected in the filter options.

 

Without this, we need to scroll through heaps of emails and activities, and sometimes there are double ups in replies as well causing confusion (and more scrolling!)

HubSpot updates
Status updated to: Not Currently Planned
Nov 6, 2020

Moving this back to Not Currently Planned as there are some techincal limitations preventing us from reversing the timeline at the moment.

Nov 6, 2020

Hi @ashley_stafford,

 

While we face some techincal limitations on flipping the order of the timeline at this moment, my team is working on adding filtering by date or date ranges to more easily find activities. I would be happy to get you on our Beta list if you want to send me a DM with your contact info. We could also set up some time for a screenshare to walk through the specific pain points your team is experiencing if that would be helpful!

Status updated to: Being Reviewed
May 14, 2020

The team is currently looking in to the best way to solve this. We would be curious to hear more about the use case. It seems there could be a few reasons for jumping to the bottom of the timeline: seeing the initial creation event, viewing the first user-logged activity, seeing the contact's first interaction with your website, reading through the timeline in chronological order without having to scroll all the way to the bottom, etc.

 

What is the primiary focus for your team? Feel free to send me a direct message if you would like to discuss this on a quick Zoom call as well!

7 Replies
Djones
Participant

Great idea @Dan_Alyka 

 

Hey Hubspot, help everyone out and make it happen! 

Dan_Alyka
Participant | Platinum Partner

And an example of where this is currently being used:

HubspotCommunityScreenshot.png

Status updated to: Being Reviewed
KevinGrondin
HubSpot Product Team

The team is currently looking in to the best way to solve this. We would be curious to hear more about the use case. It seems there could be a few reasons for jumping to the bottom of the timeline: seeing the initial creation event, viewing the first user-logged activity, seeing the contact's first interaction with your website, reading through the timeline in chronological order without having to scroll all the way to the bottom, etc.

 

What is the primiary focus for your team? Feel free to send me a direct message if you would like to discuss this on a quick Zoom call as well!

ashley_stafford
Participant

@KevinGrondin Is there an update to this?

 

Our team is heavily involved in the Service Hub and having to scroll up through an entire email thread just to get to a "Got it - thank you!" email from a client is a big pain point. 

KevinGrondin
HubSpot Product Team

Hi @ashley_stafford,

 

While we face some techincal limitations on flipping the order of the timeline at this moment, my team is working on adding filtering by date or date ranges to more easily find activities. I would be happy to get you on our Beta list if you want to send me a DM with your contact info. We could also set up some time for a screenshare to walk through the specific pain points your team is experiencing if that would be helpful!

Status updated to: Not Currently Planned
KevinGrondin
HubSpot Product Team

Moving this back to Not Currently Planned as there are some techincal limitations preventing us from reversing the timeline at the moment.

406Alley
Participant

Yes! Would love to see this as well. For example, I was recently looking at a constiuent whom we have been doing business with since March of 2019. There has been a LOT of activity between then and now - particularly emails back and forth. I was trying to go back to the beginning of our relationship to see how she came to us, what events she particopated in early on, etc. I was SCROLLING AND SCROLLING and not able to get there in a reasonable amount of time. I figured out a filter that made it easier, but it would be nice to be able to sort by reversing the time.