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Status: Idea Submitted
ANaboka
Submitted by on ‎Jun 22, 2021 8:48 AM

Return the modal window for replies and email forwarding (!)

This is quite upsetting. Without any notice you modified our Inboxes (Conversations). It happened 20-30 minutes ago. I got bombarded with complaints (4 departments, 40 agents total). Having a modal window for replies is essential for comfortably composing/editing emails and adding/removing recipients. Replying from that small box at the bottom of a conversation, let alone editing anything there, is ultra clumsy and problematic. Not to mention that it takes away the appealing UX/UI you had. 

 

Please roll back the changes, the modal window for replies is a must. 

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