Responding to form submissions directly from email
Hello! In our old online system, when a customer submitted a form on our website to place a service call or order supplies, the email notification that went to our team allowed them to hit "reply" and respond directly to the customer who filled out the form. As in, the sent from would include the person's email. Is there any way to do that for those specific forms? Right now the emails are coming from Hubspot, so hitting 'reply' just emails back to Hubspot.
This feature would allow sales/service people to personally follow up with the customer directly from the email notification, and would allow them to confirm appointments, ask questions, or provide any other details.