Reschedule Meetings Feature

Contacts are double booking without canceling their previous meeting! It would be great if they got a HubSpot confirmation email with a reschedule button on it, or if the Contact already has a meeting book, the Meetings page recognizes it and presents an option to reschedule or cancel old meeting. 

HubSpot updates
38 Replies
markstruczewski
Top Contributor

I am stunned this is not a feature already. What's even more puzzling is that it's not even Planned yet. Really? Come on, HubSpot. You're better than this (and I love you!).

markstruczewski
Top Contributor

*tap tap tap

 

HubSpot...

 

I know you're super busy improving the awesome CRM known as HubSpot but this is so basic...

 

Please add this ASAP.

 

It's not even listed as In Planning or In Beta which is rather concerning.

 

Thank you.

chelocean
Regular Contributor

Just came here to suggest this! I have people double and often TRIPLE booking meetings with me because they have no option to cancel or reschedule and then I end up calling them at the wrong time because I have no idea there are multiple on the calendar.

 

For example, this just happened:

Screen Shot 2019-03-12 at 3.49.43 PM.png

Give them an option to cancel or reschedule in their confirmation email!

ShivaniG
New Member

Agree - this is vital. Customers need to be able to cancel and rebook via the meeting tool. Please escalate this ASAP! 

jaiimeson
New Contributor

I won't become a paid customer until this is implemented.

mpike
Top Contributor

Jumping on this one. My sales team is beginning to implement this and we have run into several issues with duplicate calendar items because of this.

 

Having a reschedule/cancel feature would be useful for several use cases for us including for our sales team and service teams.

 

The other scheduling software platforms I have used: Chili Piper, Schedule Once, Setmore etc seem to all have this feature.

 

Other people are requesting in this thread that it be part of the confirmation email, but I would add that it should be in the Outlook invite (this is where I usually see a link for "need to reschedule?"

jrs
New Contributor

This is a must. I have to go back to calendly.  Hard to believe not implemented. And for the only HubSpot response to this be to "Share your Use cases"...speechless.  Must we really describe the use case? Is the utility of this function beyond comprehension?

 

From HubSpot with my answers.

 

Answer in total:

 

Hi all, 

 

Just an update that we hear you on this thread and this is the proper channel to share your feedback. The best way to go about actioning this item is to: 

 

1. Share your use cases It would allow people that use scheduling function the ability to reschedule meetings. I have been informed that people sometimes change appointments. Right now they can only cancel or reschedule.  This is beyond frustrating.

2. Share what roadblocks this would help you resolve in your business Making sales team inefficient and us appear unprofessional. Makes more work than it saves.

3. Share this idea with your coworkers and fellow HubSpot users; I have just upvoted this idea myself and I encourage you all to share it around as well  Will do. Most of my team has gone back to using calendly. I cant say i blame them.

 

Good grief

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Plans change, things come up, for you and your contacts. Without the ability for your contacts to reschedule, they will often no-show, cancel, or use your Meeting link to re-book. We plan to add a feature to Meetings to allow contacts to reschedule a meeting. This is not yet in development, but on our product roadmap for Meetings.

filipg
New Contributor

Yes please!

sketchism
Occasional Contributor

Glad to see this is in planning. Would love to see this in execution soon. An extremely helpful feature.