Required email and form fields before chat or bot conversations
I have seen several merged chats suggesting that people leave their email so companies can follow up. I understand this idea was delivered, and a prompt to leave an email was added to the chat feature. However, I am wondering if we can add a mandatory email field to the chat so we have a way to follow-up with leads who do not leave an email voluntarily. My suggestion would be to make this feature optional so companies can choose whether or not they'd like to enable it.
@amchartman@AveryReid could you please elaborate on how the email capture prompt within chat and the optional lead qualify bot solution do not solve this for you? Thank you for your feedback!
We have a couple of things related to this functionality in the works. We are working first on an API that will allow you to pass the visitor information to the chat widget if they have already logged into the portal. This will allow you to send the known customers' information to the chat widget. That will be in a public beta in July, you can fill out this form for early access.
We will be digging into adding a form like option into the chat widget later this year. We are also exploring adding feedback into the survey. We will provide updates here as we have more details.
I just opened our live chat inbox and almost had a heart attack seeing the hundreds of "Unknown visitors" in the last few days alone. Looking forward to get this resolved.
Its quite pathetic that after 2 years hupspot can not be troubled with adding about 3 lines of code to there chat service to make it not continue untill the contact info has been entered. I will be recommending the client that Iam dealing with that uses this product to switch to anything else at this point. this is pathetic.
Hi all- We are middle of development right now. We are hoping to have this out in beta in the next few weeks. I will post as soon as I have a date for the release of the beta and details for getting access to the beta!
Thank you for your interest and I will update you all soon!
We have just migrated from Pure Chat as well and this seems to be a pretty basic function. Now more than half the incoming chats have no name or contact details. Sincerely looking forward to this! Thanks
can we please have this option? is it in beta now?
in order to use the chatbot to its fullest, we would need the option to ask for the email ahead of the first post by the user. that way, if not here, we can easily follow-up. thanks
Hi! I am interested in testing the beta for this as well. With our previous live chat function (LiveChat) we were able to accept email address and name before starting a chat with our customer service team. This is needed for us as well and I would like access to the function.