Require NPS feedback question

[Eleven11]

We should be able to make the follow-up feedback question after the NPS rating in the survey required. 

[jessicaimbler]

This would be helpful for our team too.

[JoeMayall]

Hi HubSpot Community,

My name is Joe, I'm the Ideas Forum Manager. I just wanted to thank you for your thoughtful comments on this post - they really help us build a better product.

This is a great Idea! I'm happy to say our teams are currently actively working on adding this feature.

I am changing the status of this idea to In Planning as our teams are working on a plan to build and release this feature. We'll update this post as we make progress.

Best,
Joe

[ERouzaud]

Hello Hubspot team,

I launch my first CSAT survey with you but I didn't find the follow up question mandatory and most of the clients are not responding that.

I would support this initiative of making the follow up question mandatory too.

Keep up update of new features regarding this topic

Best

[MLiberato]

Hi team! I'd like to know if there are updates on this matter! I see it has been planned for a while but the tool is still unable to make the comment field to be mandatory. 
Thanks! 

[BLewty]

Hey @JoeMayall - any update on this? It's come up again with a client of ours. 

[MBradshaw]

We really need to be able to require customers to leave a comment with more info on our NPS survey. 

[BMooso]

Please, this should be basic tablestakes. We want to take action based on feedback, instead are forced to dig through every part of a ticket trying to find what they might have had an issue with.