HubSpot Ideas

Eleven11

Require NPS feedback question

We should be able to make the follow-up feedback question after the NPS rating in the survey required. 

6 Comentarios
jessicaimbler
Miembro

This would be helpful for our team too.

Estado actualizado a: In Planning
JoeMayall
Exmiembro de HubSpot

Hi HubSpot Community,

My name is Joe, I'm the Ideas Forum Manager. I just wanted to thank you for your thoughtful comments on this post - they really help us build a better product.


This is a great Idea! I'm happy to say our teams are currently actively working on adding this feature.


I am changing the status of this idea to In Planning as our teams are working on a plan to build and release this feature. We'll update this post as we make progress.

Best,
Joe

ERouzaud
Miembro

Hello Hubspot team,

I launch my first CSAT survey with you but I didn't find the follow up question mandatory and most of the clients are not responding that.

I would support this initiative of making the follow up question mandatory too.

 

Keep up update of new features regarding this topic

Best

MLiberato
HubSpot Employee

Hi team! I'd like to know if there are updates on this matter! I see it has been planned for a while but the tool is still unable to make the comment field to be mandatory. 
Thanks! 

BLewty
Participante | Partner nivel Diamond

Hey @JoeMayall - any update on this? It's come up again with a client of ours. 

MBradshaw
Miembro

We really need to be able to require customers to leave a comment with more info on our NPS survey.