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A function to view who sent a particular message, was the message opened/viewed, and if the message was responded to. Reporting analytics like this would be very helpful for our company to be able to dissect and dive in to the performace of each message. Having this information available in a list format as well as on the individual contact card would be helpful.
Hi all! As I'm sure some of you have noticed, we have released a number of reports to our reporting dashboards for chat, and the rest of Conversations. Details on the default reports available here: https://knowledge.hubspot.com/articles/kcs_article/conversations/use-conversations-reports. I am noticing a lot of comments on this thread that are different from the intial idea here in that they are referring to Google Analytics tracking. I believe some of you asking for that might be interested in upvoting: https://community.hubspot.com/t5/HubSpot-Ideas/Ability-to-add-conversion-tracking-such-as-Adwords-to-chat/idi-p/33517. If that doesn't describe your use case, please file a new submission. Same goes for if you're looking for additional report filters in HubSpot - please file a new idea for what filter you'd like the reporting and conversations products to offer with your use case so we can best gauge customer interest, thanks!
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