HubSpot Ideas

Trevor

Report on call performance and result by time-of-day and day-of-week

Subject says it all. A graph showing frequency of calls and connect rate by time of day and day of the week would be phenomenal.

HubSpot-Updates
Status aktualisiert zu: Being Reviewed
May 19, 2020 02:52 PM

We're currently evaluating this reporting capability and will update this issue with more information in the next few months.

25 Kommentare
PHarrison4291
Mitglied

Any update to this, I see this has been on going since 2017

ETan
Mitglied | Platinum Partner

Try this:
Create a custom report for Activities and Calls.
Choose a vertical bar or whatever chart you like that would show the hour of day.

For the X-axis, use Activity date, then day part by Hour of Day.

For the Y-axis, use Count of calls.

ETan_0-1663815448799.png

 

Then add a filter for Call Status is any of Connecting.

ETan_1-1663815489491.png

 

Not 100% sure that this is accurate but worth a shot.

 

MReed3
Mitglied

Need this today please! 

MereMcV
Teilnehmer/-in

Hi everyone,

 

100% agree we need robust native functionality to report on call performance and result by time-of-day and day-of-week. This should be a given if HubSpot is trying to establish itself as having a reliable, competitve call center-type functionality. 

That being said --- I wanted to share a workaround I'm using in case it's helpful for anyone as we wait for a product upgrade from HubSpot. I see some other folks are also doing it this way. 

1. Custom Report Builder
2. Calls, Activities, Contacts

3. X-Axis: Create Date - Hourly

4. Y-Axis: Count of Calls

5. I added filters for call outcome because I wanted to know the times of the day that we had the most connected calls, so I added "Call Outcome is any of Connected" 

ElaineSN
HubSpot Employee

+1