Report on call performance and result by time-of-day and day-of-week

[Trevor]

Subject says it all. A graph showing frequency of calls and connect rate by time of day and day of the week would be phenomenal.

[Trevor]

We're currently evaluating this reporting capability and will update this issue with more information in the next few months.

[PHarrison4291]

Any update to this, I see this has been on going since 2017

[ETan]

Try this:
Create a custom report for Activities and Calls.
Choose a vertical bar or whatever chart you like that would show the hour of day.

For the X-axis, use Activity date, then day part by Hour of Day.

For the Y-axis, use Count of calls.

Then add a filter for Call Status is any of Connecting.

Not 100% sure that this is accurate but worth a shot.

[MReed3]

Need this today please! 

[MereMcV]

Hi everyone,

100% agree we need robust native functionality to report on call performance and result by time-of-day and day-of-week. This should be a given if HubSpot is trying to establish itself as having a reliable, competitve call center-type functionality. 

That being said --- I wanted to share a workaround I'm using in case it's helpful for anyone as we wait for a product upgrade from HubSpot. I see some other folks are also doing it this way. 

1. Custom Report Builder
2. Calls, Activities, Contacts

3. X-Axis: Create Date - Hourly

4. Y-Axis: Count of Calls

5. I added filters for call outcome because I wanted to know the times of the day that we had the most connected calls, so I added "Call Outcome is any of Connected" 

[ElaineSN]

+1

[LBristow]

Any update?

[AShipman]

Six years later, there is no response to this request.  Meanwhile we're getting regular updates to the UI.  

[LHiguera]

Lol how is this still not available?  I feel like time of day is one of the most important pieces of information to view on call reports.

[KarryCBB]

Yes please!  Definitely need this!

[CSic]

Need based on deal or ticket property - set via workflow timestamp. Not just on calls/activities.

Ex: Do we close more at a specific time of day?

[TeyT]

Hubspot - any updates? Would be great to have stats such as the number of missed calls and the average time it takes for the support/sale team to return missed calls. This would need some type of filter to identify the calls within business hours, as calling outside of business hour would skew the data.

[BusterPike]

Seems to work to me.

[DFHubMan]

Are there any updates to this? I am unable to select Activities and Calls when creating a custom report to get connected call times per day.

[ICelander]

Would be a great feature to have

[Oscar1]

I do agree with @BusterPike , the only difference I'd add to his report is replacing "Create date" by "Activity date". "Activity date" shows when the call was made, whereas "Create date" (I think) it shows when the record was created.