Report on call performance and result by time-of-day and day-of-week

Trevor

Subject says it all. A graph showing frequency of calls and connect rate by time of day and day of the week would be phenomenal.

14 Replies
JarrTR
Participant

Absolutely need this!! Call connection throughout the day may vary from industry to industry. If accessible, very valuable information for a sales department.  

jbenlang
Member

Hey all,

So just realized that HubSpot does not give any info about the answer rates by hours. Meaning if we want to annalize when our leads answer us, what time in the day, we can't get that info!

This is really surprising because this is a very basic info we, as a b2c company, need to know. I have to know when to have all of my sales reps in office and when the answer is low that I don't need all of them here.

Really hope there will be a solution asap.

 

Thanks guys. 

chrisking
HubSpot Employee

I worked with @jbenlang on this case and have to say that this would be a great feature as it would provide insight to provide more effective staffing models!

CherylLK
Contributor

This is essential, or at least the ability to export our engagement data. We have over 15k calls logged and I have been tasked with looking at what days of the week and times of the day we most often connect with leads, but I CAN'T with the limited reporting and inability to export to .csv.

courtenaysfs
Participant

 Very surprised to find this doesn't exist. Might try a home grown solution for now..

CCS
Contributor

Definatly need it to know which days and times are the bussiest and how to staff contact/sales team.  Need stats to track team performance.

fmejiap
Contributor

 Upvote this **bleep**

PCS1
Member

How is this not available?  We should be able to analyze the "Connections" to see what time of the day people are picking up the phone.  I am shocked this is not reportable especially since the date and time are stamped when the call is logged.  Please fix this.

 

Arod
Participant

Our sales team could benefit greatly from knowing what times they are connecting with a prospect the most. This would help become more efficient in their efforts.  

PedroVega
Member | Partner

Please, It would be spectacular to know at what time we have better results in calls.

RoxPepin
Participant

Also need this feature for analyzing our business needs

Status updated to: Being Reviewed
mfreiert
HubSpot Product Team

We're currently evaluating this reporting capability and will update this issue with more information in the next few months.

grahamimmerman
Member

wanted to create a report that allows me to get more visibility into my bdr performance, the goal is to identify which days of the week they are likelier to connect via a call or email. This is required for sales reporting; disappointed it isn't possible today...

 
Tunch
Contributor

We would also love something like this, I've seen that Sales Force has this and before even seeing it I thought it was a MUST HAVE for any outbound heavy sales organization, and the fact that we have all of the data but aren't able to even build our own custom report is incredibly disapointing. Hubspot has all of the data, at the very LEAST give us the ability to build our own custom report showing that