Report on Whatsapp metrics

KDarroch

With the new whatsapp integration it would be great to be able to report on Whatsapp metrics as we do with emails eg. opened, replied, clicked link.

Additionally, the ability to use these engagements in a workflow as we would for emails.

 

These would be incredibly valuable and a huge reason to integrate into the one inbox. To have accurate metrics accross all channels.

27 Replies
BMansour
Participant

Completely agree 
It would be great to understand how to archeive and how to associate it with each company/contact activity, And how to get most of the integration 
would highly appreciate some insights on your expereince with the integration so far 

Yupvoted
HubSpot Employee

Commenting on behalf of customer! It will be great if we can shed more light into our performance for our whatsapp campaign. 

HubGem
Participant | Diamond Partner

Yes please! It would be really useful to report on engagement metrics from WhatsApp like we can for other channels in HubSpot.

mcraciun
HubSpot Employee

+1

 

JZuluaga0710
Member

Yes, very much need for visibility. Meta is not as thorough in metrics for whatsapp.

AMora6
Member

Es super necesario poder ver metricas de WA mediante informes, se sabría para cuando podría implementarse?

LudmillaGarcia
HubSpot Employee

this feature would be great and really helpful to our customers 

BoFleming
HubSpot Employee

+1

gabimaia
HubSpot Moderator

+1

ThaisCampbell
HubSpot Employee

+1 - It is important for our customers! 

CSilva6
Participant

+1

STEMexLtd
Member

Completely agree. Love to know when will it be available

PGodoyl
Member

pleaseee

YNolwen
Member

+1000 having this will be great to track our result with this channel ! 

ChoAtIron
Member

+ 1 for this idea. 

aqesteban
Member

Hoy estamos invirtiendo 53.000 envíos de HSM mensuales y no tenemos visibilidad de las acciones. Una locura!!! por favor acelerar estos informes

SPetri
Member

This is absolutely needed: you start campaign and send whatsapp messages with marketing automation and you'll never if all your effort is working or not. Please update!!

SGooley
Member

+1

victorrayan
Member

+1

Bruno_Gerolla
Member

+1