We are trying to report on at what time our customers/leads are writing us on the live chat to adapt the availabilities of our staff.
While it is possible to run this report manually (the export will tell you the time in the 'create date', not having this data up-to-date in our dashboard makes reporting more inconvenient and complicated.
This would be amazing to have.
I agree. Part of offering Live Chat in my opinion would reasonably include the ability to understand Live Chat volume per hour for workforce budgeting. Really hoping this gets addressed and added shortly!
Seria muito interessante para o gerenciamento das demandas e dos horários de colaboradores.
Super útil para analise de pico de atendimento.
We are also looking for the solution!
We moved from Intercom to Hubspot thinking this report/feature was available and it's been more than a year since this first post that it hasn't even be added to your roadmap.
It's crucial to understand the timing (meaning chats by hour and by days of the week) we received more chats in order to organize and plan all our support and sales teams.
I'm adding a screenshot of how Intercom, back when we had it, showed that information in an easy way. You could also filter by the assignee.
I agree this was a very useful report to have in intercom. It seems a very basic report to not have.
This is a crucial feature and I'm shocked it does not exist on Hubspot.
It requires an immediate implementation to make sure we can provide the best possible service to our customers while managing our manpower smartly!
This is a must have for an organization so that you can manage your needs. As a enterprise solution not having basic funcationality like this is miss.
Just checking in to see if this is still not a feature?
Upvoting as well. This is critical to map staffing needs for coverage and to determine trends.
This woud be a game changer in our company. !
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