Report on Time of the Day for incoming chats / conversation sessions

We are trying to report on at what time our customers/leads are writing us on the live chat to adapt the availabilities of our staff. 

 

While it is possible to run this report manually (the export will tell you the time in the 'create date', not having this data up-to-date in our dashboard makes reporting more inconvenient and complicated.

 

This would be amazing to have.

HubSpot updates
1 Reply
New Member

I agree. Part of offering Live Chat in my opinion would reasonably include the ability to understand Live Chat volume per hour for workforce budgeting. Really hoping this gets addressed and added shortly!