Report on Time of the Day for incoming chats / conversation sessions
We are trying to report on at what time our customers/leads are writing us on the live chat to adapt the availabilities of our staff.
While it is possible to run this report manually (the export will tell you the time in the 'create date', not having this data up-to-date in our dashboard makes reporting more inconvenient and complicated.
This would be amazing to have.
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I agree. Part of offering Live Chat in my opinion would reasonably include the ability to understand Live Chat volume per hour for workforce budgeting. Really hoping this gets addressed and added shortly!
We moved from Intercom to Hubspot thinking this report/feature was available and it's been more than a year since this first post that it hasn't even be added to your roadmap.
It's crucial to understand the timing (meaning chats by hour and by days of the week) we received more chats in order to organize and plan all our support and sales teams.
I'm adding a screenshot of how Intercom, back when we had it, showed that information in an easy way. You could also filter by the assignee.
This is a crucial feature and I'm shocked it does not exist on Hubspot. It requires an immediate implementation to make sure we can provide the best possible service to our customers while managing our manpower smartly!
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