Right now you can only pull reports based on whether or not the contact is, or is not, unsubscribed. I'd love to be able to pull a report of all the individuals that unusbscribed in the past x amount of days.
Hi @robertsitalia ! A solution to this would be to export the property history for "Unsubscribed from all email" in the property settings which has the date the property changed. This will help you to update your current contacts 'unsubscribed date'. Going forward you can set up a workflow to enroll contacts who unsubscribed from all email and then use a date stamp to mark the date of the opt-out. By having this property in a date format you will then be able to create custom reports. Hope this helps!
I have spoken to a few customers that would like to see a default HubSpot property "Unsubscribe Date" or built in reporting that doesn't just show a percentage but also lists the contacts that unsubscribed when applying the date filter in Email Analytics.
Workarounds are nice but only meant to be a stop-gap while the software provider works on the feature in question. This would be such a valuable feature. Especially for those of us who are jumping into a new company and trying to get an understanding of their messy CRM and contact database. Spending time creating a workflow or exporting property history is not a great use of my limited time.
I would love for this feature to roll out. I agree, the workaround is too time consuming for my team at the moment. This is an easy way for simple yet valuable data to be left in the dust.
I don't understand why this isn't available today without clunky workarounds that undoubtedly put a toll on the platform as it calculates all the custom fields HS clients end up having to create. The platform obviously stores Unsubscribe Date, so why not just make it a custom field vs. only offering Unsubscribe = TRUE. ????
UPDATE: I spoke with Hubspot CS and they showed me how I can export unsubscribe history and it pulls the dates as well.
For now, I just created a custom field for this date, uploaded the list I pulled and imported the unsub dates to the new field, and I have employed automation to track and amend the dates that additional contacts unsubscribe.
It's not perfect and it won't work for people without automation capabilities, but this has allowed me to track this field until it becomes a standard.
Hi @CapnKorb Thanks for sharing your update - would you mind description the steps / fields you're using for the automation?
And why did you need to create the export and then import the unsub dates as a new field, wouldn't you be able to simply create the new field, and then create the automation that'd update all existing Contacts with it as well?
Thank you!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
