HubSpot Ideas

pickabhi

Replying or Forwarding email thread on Hubspot Mobile App

Hi, 

 

I just noticed that Hubspot mobile app does not have the option of replying to or forwarding an email thread. Though we do have this option on the website but no option for this on the mobile app. 

 

Please add this option. 

HubSpot Updates
Delivered
May 26, 2023 03:20 AM

Hi all, happy to let you know that Forwarding is now available on iOS in version 4.17. We have also added the ability to expand on previous threads, not only when forwarding but also when replying. We hope to bring these features to Android very soon. Thanks all for your patience. 

March 09, 2023 02:04 AM

Email reply is now live on iOS version 4.11, and Android 3.19. Please update your iOS or Android app on the app store, log out and back in again to refresh the app.

This is the first small enhancement, there are many more improvements for email in the HubSpot mobile app to come! 

March 08, 2023 02:38 AM

This is now live on Android in version 3.19. If you update your app to this version, log out and back in again, you should be able to use the Email Reply actions. 

March 07, 2023 05:51 AM

This is true.. I'm pleased to update this community that the ability to Reply to Emails is now live in the HubSpot Mobile App! Please update your iOS or Android app on the app store to access this. This is the first small enhancement of mant we are working on, I look forward to updating you all once more improvements to email in the HubSpot mobile app goes live. 

In Planning
December 19, 2022 09:07 AM

I’d like to thank you all for highlighting the need to Reply to customer emails within the HubSpot mobile app. We understand this is a fundamental feature, and so we are actively working on improving the email experience in our app. I look forward to updating you when this becomes available!

 

Many thanks,
Cáit

47 Replies
bsm007
Top Contributor

It's ridiculous this is not available in the mobile app.😡

Jake1000
Member

A no reply to email function in the HubSpot App. I cannot believe I have actually just typed that. What on earth is going on here!!!

😡😡😡

kfreeborn
Member

I agree it is an ESSENTIAL REQUIREMENT for the mobile app to be able to REPLY AND FORWARD EMAIL.

Mayho
Member

Totally agree!👍 We really need this function! 

MJohnsrud
Member

We would also like to be able to reply to email from ServiceHub in the app.

ssssam
Member

This needs to be a given. Shouldve been there from the beginning like every other CRM mobile app

froettgen
HubSpot Employee

This would be really important for one of our customers. 

BDavison2011
Member

I am not sure how it's possible this hasn't been rolled out yet. If a prospect replies to an email, that is showing interest. We should be able to immediately reply on our phones and be able to track that response! 

rpnola
Member

customers have been asking for this since Feb 2019, almost 4 years and STILL NOTHING?  That doesn't make it seem like Hubspot is trying to help.....this feature should've been available from day 1!

larrynarunsky
Member

Agreed. Do Hubspot even read these posts ?

BrassWG
Participant

Yes please!

Cáit
HubSpot Product Team

I’d like to thank you all for highlighting the need to Reply to customer emails within the HubSpot mobile app. We understand this is a fundamental feature, and so we are actively working on improving the email experience in our app. I look forward to updating you when this becomes available!

 

Many thanks,
Cáit

BrassWG
Participant

Dear Cáit,

thats great news! Thanks.

Best regards from Germany,

philipp

tothz
Participant

Totally agree ! That would be so useful..  

zching
HubSpot Employee

Commenting on behalf of a customer on more use cases :

1. Create a new email from the deal record when a task associated with the deal is being completed

2. Reply to or forward an incoming email that exists on a contact record.

3. Reply to or forward an incoming email that exists on a deal record.

MFanelli
Member

It appears to be working on an IOS device BUT NOT on Android. When will this feature be released on Android?

BrassWG
Participant

No I still cannot reply to emails out of mobile hubspot App on iOS. 

MFanelli
Member
My coworker can on his Iphone. So check your version.

Cáit
HubSpot Product Team

This is true.. I'm pleased to update this community that the ability to Reply to Emails is now live in the HubSpot Mobile App! Please update your iOS or Android app on the app store to access this. This is the first small enhancement of mant we are working on, I look forward to updating you all once more improvements to email in the HubSpot mobile app goes live. 

MFanelli
Member
It's not working on Android and I have the latest version of the APP