Replying or Forwarding email thread on Hubspot Mobile App

[pickabhi]

Hi, 

I just noticed that Hubspot mobile app does not have the option of replying to or forwarding an email thread. Though we do have this option on the website but no option for this on the mobile app. 

Please add this option. 

[pickabhi]

Hi all, happy to let you know that Forwarding is now available on iOS in version 4.17. We have also added the ability to expand on previous threads, not only when forwarding but also when replying. We hope to bring these features to Android very soon. Thanks all for your patience. 

[pickabhi]

Email reply is now live on iOS version 4.11, and Android 3.19. Please update your iOS or Android app on the app store, log out and back in again to refresh the app.

This is the first small enhancement, there are many more improvements for email in the HubSpot mobile app to come! 

[pickabhi]

This is now live on Android in version 3.19. If you update your app to this version, log out and back in again, you should be able to use the Email Reply actions. 

[pickabhi]

This is true.. I'm pleased to update this community that the ability to Reply to Emails is now live in the HubSpot Mobile App! Please update your iOS or Android app on the app store to access this. This is the first small enhancement of mant we are working on, I look forward to updating you all once more improvements to email in the HubSpot mobile app goes live. 

[pickabhi]

I’d like to thank you all for highlighting the need to Reply to customer emails within the HubSpot mobile app. We understand this is a fundamental feature, and so we are actively working on improving the email experience in our app. I look forward to updating you when this becomes available!

Many thanks,
Cáit

[jsto]

Yes, we're running into this today. We're about to deploy a sales team who will be on the road using the app, ... and the should be able to reply to emails from HubSpot. Please add this soon.

[GlennMillerLupo]

Agree we have this need to as do every one of our agency clients on the sales tools. 

[larrynarunsky]

This feature is absolutely necessary.  If there is a REPLY button on the web UI, there should be in the APP too.  Our salesteam is on the road and wants to reply to emails within the Hubspot app

[MatthewBoyd]

Really hoping this feature is available before long! Comes up on a regular basis with my clients as they need to be logging email via mobile device and creating a new email thread each time is untidy and frustrating to all involved.

NOTE: As a workaround, don't forget that you can bcc your HubSpot Portal ID from directly within your email app e.g 1234567@bcc.hubspot.com to log the email into your CRM 🙂

[laurensuica]

There's also no forward in the main tool (not mobile). I'd also like to see the thread when I hit reply, now I get my little reply box and the thread isn't there. 

[mcraciun]

The ability to be able to reply to an email from the mobile app would be really useful! 

[Music_Man]

Add the ability to reply to emails via the HubSpot App.

Currently, the only way to reply to emails is to hop onto the Gmail app or wait until you are back on your desktop.

Target audience:

• Traveling sales teams
• People that want a streamlined experience

[Jimmy]

Hello,

you can do that with an IPhone maybe you are using an android ?

i just dit it and it worked.

you must get the right to send an email (GDPR, consent, HubSpot rules on contact, ...).

[ClementGuerin]

Totally agree ! That would be so useful..  

[cecionyi]

Really need this to be available. We can't distribute leads to our sales reps on the road, at a meeting or out of office hours.

[JPellerin]

This makes using email inside hubspot impossible. 

[Mariuks]

This is the main purpose of the app - to reply tickets and chats. Without these, app is worthless.

[KPelzer]

W ewant to have our reps manage their individual email inboxes on the go. Otherwise, they have to use the BCC email address to have emails track to Hubspot. 

[CWesson]

Looks lime people have been asking for a very basic feature of any mobile app for quite sometime.  Has anyone received feedback from Hubspot? 

[repumartek]

We need to reply a contact from mobile app. We can create an email to send a contact but cannot reply 🙂

Moreover, add a feature that allows us to create a meeting directly on mobile app,

Regards,

[WayneWoo]

Exactly. Cant believe HubSpot app not allow use to reply to a ticket via the mobile app. Because of this, I have moved away from HubSpot. 

[MVermilyea]

Answering Support tickets that are email based is a critical tool towards the success of using this app. 

I would love to see a solution for this feature expedited. 

[BrassWG]

Yes please. We have to answer outside Hubspot at the Moment but then the signature is different. Would be great to have this oportunity.

[brucezhang]

Answering Support tickets that are email based is a critical tool towards the success of using this app. 

I would love to see a solution for this feature expedited too.

[ltorres9]

Please, this is super necessary... Many times we need to reply an email and we don't have the computer in front of us to do it and it should be possible to do it with the app... Does anyone know if they are thinking of implementing it? Thank you!