Replying or Forwarding email thread on Hubspot Mobile App

pickabhi

Hi, 

 

I just noticed that Hubspot mobile app does not have the option of replying to or forwarding an email thread. Though we do have this option on the website but no option for this on the mobile app. 

 

Please add this option. 

11 Replies
jsto
Contributor

Yes, we're running into this today. We're about to deploy a sales team who will be on the road using the app, ... and the should be able to reply to emails from HubSpot. Please add this soon.

GlennMillerLupo
Participant | Diamond Partner

Agree we have this need to as do every one of our agency clients on the sales tools. 

larrynarunsky
Member

This feature is absolutely necessary.  If there is a REPLY button on the web UI, there should be in the APP too.  Our salesteam is on the road and wants to reply to emails within the Hubspot app

MatthewBoyd
Contributor | Elite Partner

Really hoping this feature is available before long! Comes up on a regular basis with my clients as they need to be logging email via mobile device and creating a new email thread each time is untidy and frustrating to all involved.

 

NOTE: As a workaround, don't forget that you can bcc your HubSpot Portal ID from directly within your email app e.g 1234567@bcc.hubspot.com to log the email into your CRM 🙂

laurensuica
Participant

There's also no forward in the main tool (not mobile). I'd also like to see the thread when I hit reply, now I get my little reply box and the thread isn't there. 

mcraciun
HubSpot Employee

The ability to be able to reply to an email from the mobile app would be really useful! 

Music_Man
Participant

Add the ability to reply to emails via the HubSpot App.

Currently, the only way to reply to emails is to hop onto the Gmail app or wait until you are back on your desktop.

 

Target audience:

  • Traveling sales teams
  • People that want a streamlined experience
Jimmy
Contributor | Diamond Partner

Hello,

 

you can do that with an IPhone maybe you are using an android ?

i just dit it and it worked.

you must get the right to send an email (GDPR, consent, HubSpot rules on contact, ...).

 

 

ClementGuerin
Member

Totally agree ! That would be so useful..  

cecionyi
Member

Really need this to be available. We can't distribute leads to our sales reps on the road, at a meeting or out of office hours.

JPellerin
Member

This makes using email inside hubspot impossible.