Reply or comment on note or a task

I feel it would be a great idea to have the ability to reply or comment to a note or task. 

My team would be able to communicate better using HubSpot. 

 

HubSpot updates
17 Replies
SeidelHeartbeat
New Contributor

I aggree, that would be really helpful. We have as well a lot of internal communication and after a bunch of linking your colleagues, the conversation get's confusing.

ElenaM
New Contributor

Our company is suffering so much without comments for tasks in deals, companies and contacts.

You can find comments on marketing projects but not for main places Smiley Sad

The main use case here: we share all tasks, everyone in the team can contact the customer and set up task for somebody else to contact him later. Almost all CRMs has opprutnity to comment tasks.

caroline-thrm
Occasional Contributor

Agree! Adding Notes/Replies to the regular text field of the task is messy, manual, hard for other users to see, and subject to too much user error in forgetting to "sign/date" your notes.

Herschel
Top Contributor

Yes, this would be great. Using notes for this now but you end up have a huge string of notes that takes over the activities feed or editing one single note and not knowing who has posted what.

JosephClark
Occasional Contributor

Comments on Notes are now live! Just noticed it today!

 

What would be really helpful is if you could reply to mentions right through the email notification and have them be logged as a new comment on the same note thread. We lose a lot of communication internally becuase people forward the notification to the person that mentioned them and continue the conversation via email instead of logging it on the record.

michaeljay201
Regular Contributor

@JosephClark I don't see where I can add a "Comment" to a Note in a contact record. Where do you see that?

JosephClark
Occasional Contributor

@michaeljay201 Interesting - Are you opted into the beta view?

 

That could be why - otherwise every note in our HubSpot has an "Add Comment" box at the bottom

 

Screenshot from a contact record:

Hubspot Comment on note.png

michaeljay201
Regular Contributor

That is exactly why. I haven't been notified of a beta view for some time now. I do not see the "Add Comment" box on any notes. Smiley Sad Cannot wait for it to be fully live.

Wibeke
Occasional Contributor

I would be great if the same comment function from Notes/Call could be added to Tasks. 

ElenaM
New Contributor

Thank you, Hubspot for this first launch of comments in Notes!

I hope you will continue with Tasks - it's really great to have one place for communication history not only external but internal too! 

Christmas in the air!

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

As of today, you can now comment on any note, meeting, call or logged activity. It is not possible to comment on an email or task activity at this time. The team is looking in to adding this functionality on tasks.

Gracias
New Contributor

Hi Team, it'd be awesome if we can comment on every task just like what you did on notes. It is important as we have to respond  to the person who created the task for us to update them the status or if we have questions about the task. Thank you!

rbarreca
Occasional Contributor

It can be useful to add comments to a Task, say when someone assigns you a To-do but you need more info, you'd want to @ mention them and ask for more info. But the only way to do that now is to jam it all in the Notes field which is problematic. I'd expect to be able to add comments on a Task in the same way I can comment on the Contact Record > Notes tab.

josephglbrt
New Member

Is there a way to see comments in the body of an email similar to how the "Notes" function works? The issue is the email received from HubSpot just says the recipient was mentioned but requires them to go to HubSpot and search for the comment.  This is really difficult considering many of our Sales Reps use the system on their mobile devices.

HubSpot Product Team
HubSpot Product Team

@rbarreca the team that handles tasks is looking into adding commenting to match the functionality on notes.

 

@josephglbrt we are planning on adding the comment body to comment notifications and also linking you directly to the engagement the comment appears on. No ETA on this yet but our team is looking to get this done.

showells
New Member

Kevin do you have information about when we will be able to see comments for notes in the IOS and Android apps? 

 

My team accesses HubSpot from phones often and when they see an email showing thet are tagged in a comment , then click thru into HubSpot via a moobile device, they cannot see the comment - and this is causing confusion.

 

Thanks!

HubSpot Product Team
HubSpot Product Team

Hi @showells! I know this is on the mobile team's radar but I am not sure what their timeline looks like. I made sure to pass this feedback along to them though!