Replace Images


I was shocked today to find out that using the function in the file manager to 'Replace' an image does in fact do nothing of the sort!


Rather than replacing the image in all of its applications within the system, it instead creates a duplicate using the same filename that DOES NOT replace the image in any of its application within the system.


This seems like a fundamental flaw in the either the functionality or if not, an error in the labelling of the action. Actually being able to replace an image would be incredibly useful. Granted there may be the need to include a 'Are you sure!' warning similar to when making changes to a template but I believe this would be avery useful option to have. Frankly I'm surprised no-one has highlighted this previously.

6 Replies

Replace has worked for me, though it doesn't always appear to. The initial image is often cached, so even if you go replace the image in the file manager THEN re-add the edited image, sometimes it will still show the first image. I just verify in incognito or send it to someone else to verify.


I have had this issue with both Files and Images. If I cannot see that the new file is being shown, how many of my customers are seeing the old content? Thie requires a fix. I cleared my cache, refreshed, and the incognito trick worked. 


@hubspot -- please FIX!!

Status updated to: Being Reviewed
HubSpot Product Team

Not sure why this has been "being reviewed" for over a year - I have the same problem. I've "replaced" images and nothing happens for ages, and then when I go into, say, the email editor to update the image (because it's not showing as changed) the image appears to have changed (in the image selection drawer it shows as being the new image) and then when I go to use it, the old image populates. Really bizarre. Pretty basic fuctionality that just doesn't seem to work well at all. Even clearing the cache and waiting a few days, it's not done. 

Participant | Partner

Well this explains a lot of what I was seeing today when I was updating images to reduce file size! Glad I am not crazy, but disappointed that I need to go update every instance of these images. 😞


It seems a pretty simple feature but it does not work. @hubspot Please upgrade the priority for solving this issue.