Removing a contact from a ticket should actually remove them from a ticket
Ok, this sounds a little obvious....
I often have co-workers involved in a ticket. Maybe they forward a customer's email to the support box. Maybe I have to ask them a question regarding the ticket. Either way, I don't want them listed on the ticket as a contact. It doesn't make sense for them to be receiving the post-ticket survey or follow-ups, and it's not useful for them to appear in the contact list on the ticket. So, I remove them. Then I reload the page and half the time they are still there. Other times, as soon as another email is sent or received, they get added back in. (We also have automation that renames the ticket to add the contact's name, so this removes the customer name and puts in the co-worker name, which is also unhelpful.)
It could be that the solution is a record is kept of removed contacts so they never get re-added.
It could be that the solution is that internal emails can be blocked from being associated with tickets.
I don't know what's easier, but it's not very helpful for workflow.
