I was creating a form yesterday and suddenly had this message:
"You have reached your custom property limit.
Please remove a property and try again."
I called support and they told me that one is only allowed 1000 custom properties per client.
For all forms, for all time I have to go back to the 1000 custom properties that I have already created and choose which ones that I want to delete. Making that decision means that I have to investigate carefully where this property is used, which info it contains and make sure that I don't interrupt any workflows and that it is safe to delete it. Nor is it possible to delete it. Deleting it includes a second process where the contained data has to be removed before deleting it.
This is extremely time-consuming. It will be easier in the beginning to find more obvious properties that I can delete but the further I go in my landscape of the 1000 custom properties the more difficult it will be to find the obvious ones.
Yesterday I was also told that all clients have this maximum. Regardless of how many employees - all clients have a maximum of 1000 custom properties that can be used. Is that true?
I am a one-person company and I have consumed my ration. How quick will bigger corporations hit this roof?
In previous support calls about creating forms, the consequent suggestion is to not clone forms too much as it can create errors. So I have then added a lot of effort to make sure that all forms have unique custom properties to avoid these errors.
Please tell me that I have misunderstood this.
Please remove directly this maximum level of custom properties. It's a legacy of a developers meeting that just had to end with a decision in order to proceed. Change that decision. It creates a very frustrating situation for your clients. I understand that the number of properties makes it more complex but I am rather convinced that this can be handled by Hubspot rather easy.
So, please, remove the maximum of only allowing 1000 custom properties
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