Remove a value from a multicheckbox property with a workflow
Hi there hubspotters - Multicheckbox properties are handy - you can add up to 1k values per contact!
If you set values with Workflows, you can only append or cleanse - would be great to have the possibility to remove one tag from the property - e.g: you have "A" "B" "C" "D" you enroll the contat and remove only "C" - As a result you will have: "A" "B" "D"
I'm totally on-board with this idea of being able to remove a multicheck option from a contact with a workflow, too!
Possible manual fix in the short term: Export my WHOLE contact list to Excel, do a Find/Replace to remove that option from the property column, then reupload that property data to Hubspot for all my contacts.
Not being able to wait on HubSpot and needing to add / remove multi-select values in workflow, we went with creating one property *per value* as a single-value multi-select. We then added all of the properties as checkboxes (each with their one option) to a form, so it looks like one multi-value property, but each are independent and can be toggled with workflow. Our need was area of interest, so we set up separate properties for: aoi-prod1 (only value "prod1") aoi-prod2 (only value "prod2") aoi-prod3 (only value "prod3")
Clearing/removing just one option from a HubSpot Multi-Select field is especially needed since tags aren't supported in HubSpot (which we need).
We instead need to use fields to add/remove values to trigger automations. Otherwise presently since we can't update (turn on/off) values from a multiple checkbox property then we need to create a whole new field every time we need to trigger an automation.
BTW this capability is available using Zapier but not inherently available within HubSpot.
Commenting on behalf of a customer! This feature is much needed. They use the property to track event registrations and want to remove the option value when the event is over.
This seems like an obvious and basic feature to me, too. For example, if a customer cancels one product, I want the 'products purchased' property to clear the specific product that they cancelled, but I can't do that right now. The only option is to clear the entire property, removing all products OR export the data into an excel sheet, delete the data I want and re-import back into the CRM. Please fix this HubSpot!
