Removal of the email field from a customer experience survey thank you pop-up.

Hi,

We are planning to run customer feedback surveys to users who have logged in to their account on our platform. We already know who the user is when they answer the survey so there is no need to ask them for their email id again. It's a redundant step and may prompt the user to just close the pop-up window.  

Please have an option to remove it from the survey completely. 

OR

You can have the email field auto populate with the email address of the logged in user. 

Thanks!

Shashank

HubSpot updates
1 Reply
skemble
Occasional Contributor

There is a big thread about this here. Please upvote & comment.