Workflow functionality could be improved by expanding the triggers and branch criteria available for user fields to include an option to specify a Team. This would reduce the need to specify individual users, which can be a hassle during on- and offboarding.
Example: Customer Service needs to be notified if they have a deal open for over 3 days. The following are the current trigger criteria: 1. Deal stage = Open
2. Create date has not been updated in the last 3 days
3. Deal owner = user 1, user 2, ..., user 7
Trigger 3 would be more efficient if we could specify a Team. Trigger 3 could be "Deal owner is a member of the Customer Service Team."