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Redacting Information in conversations

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Status: Idea Submitted
ZGarcia
Submitted by on ‎Mar 1, 2024 3:13 PM

From time to time, we may have clients accidentally share personal/sensitive information. 

We would like the ability to redact certain information in a conversation thread to help protect our clients' sensitive info (billing CC, etc). 

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5 Replies
EPavlichek
Member
‎Apr 26, 2024 10:46 AM

This is also something one of our clients would benefit from! 

JPReynolds
Member
‎Apr 17, 2025 4:05 PM

This should 100% be a feature in the tool, we don't always control the information customers/users send us but need to respect that information and ensure sensitive details are not stored anywhere if we can help it.  The platform should have the same level of due diligence as we do to protect sensitive information of our customers.  How long will this go on where Hubspot allows PII to be stored on its platform??

ARose15
Member
‎Jul 28, 2025 11:22 AM

we need this feature to please! very critical to use as we cant store sensitive information 

CDkt
Member
‎Jul 28, 2025 11:22 AM

This would be really helpful!

JWMarley
Member
a month ago

We need to on the fly be able to redact customers' who share their senstive information on accident. The current tool  doesn't consistently find the customer account that shared the sensitive data and then we have to wait a full 30 days to run the scan again for that account.