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Receive calls within HubSpot's browser app

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Status: Delivered
jmangiameli
Submitted by HubSpot Alumni on ‎May 2, 2022 3:44 PM

Hello HubSpot community!
We're excited to offer phone numbers and inbound call forwarding but we know users also want to answer calls within the browser app.

Please use this post to let us know how important receiving inbound calls within HubSpot is to you and we'll keep you updated on our progress.

See more ideas labeled with:
HubSpot Updates
Delivered
March 09, 2023 11:01 AM

Hi HubSpot Community! 
 
Inbound Browser Calling is Live!
Receiving calls in the HubSpot Browser allows users to:
  • Answer an inbound call in HubSpot
  • View the matching caller ID of the inbound caller
  • Choose user ring preferences in your HubSpot account to “ring in browser” or “forward to phone number”
  • Callers can leave a voicemail for HubSpot users, and users can access and listen to the voicemail in HubSpot
 
This feature is live in all portals. Resources for more details:

22 Replies
Ryan_G_Thompson
Participant
‎Apr 26, 2023 3:23 AM

+1 PUr - I'd also love to see this feature in the app on the mobile phone

AWhite1
Member
‎Jun 20, 2023 12:54 PM

Yes, we need the ability to receive calls via the App and not just the browser!