Zendesk has a feature which automatically translates chats if your customer is chatting in another language.
It uses Google Translate to translate the conversation so that we see the visitor's message in English, we reply in English, but then the visitor sees it in their own language.
This is a vital feature for anyone selling internationally.
Please could you include it in the Hubspot live chat.
I also would really like this feature. We don't sell internationally, but we do have a large Spanish market. This would be a very helpful way for our non-bilingual employees to still be able to help our Spanish-speaking customers.
I have to agree this is a very important feature our company uses, currently we have to use a separate chat service (WhosOn) because HubSpot doesn't have this feature... it would be nice to have our team just using one system.
Would it be possible to implement something like google's Cloud Translate API or Azure Cognitive Services API?
I use Zoho SalesIQ for live chats. I think it's second to none! However, you cannot sync it with HubSpot's Service Hub!!! What a shame! HubSpot need these in their live chat: 1. AUTO-TRANSLATE 2. RATING/SURVEY ON THE CUSTOMER SIDE PREFERABLY DURING THE CHAT. CURRENTLY, IT'S AFTER THE AGENT CLOSES THE CHAT, HOW SILLY!
3. PREVIEW CHAT BEFORE CUSTOMER SENDS IT
4. ABILITY TO EDIT THE CHAT
5. ABILITY TO SEND A SHORT VOICE NOTE INSTEAD OF TYPING
6. KNOWING WHERE THE LIVE CHAT IS COMING FROM, WHICH COUNTRY/CITY
This is definetly something we are missing in Hubspot. IT makes for a great customer experience on the website as both are getting information in their language of choice. Being a Canadian company we have two languages and most CSR know one language not both.
Our team has gotten used to this feature through Intercom so much, that we have a hard time changing to HubSpot - even thought we'd like to. IMO with companies and client bases becoming more and more international, this is really a crucial feature. Intercom btw uses https://lokalise.com/ , it works really well.
Not to necessarily auto-translate, but to at least have the confirmation that if a customer sends in a ticket in their original script (Kanji, Hangul etc) that the system wont auto bounce the email into the long grass because they think it's spam.
Hi team, this would really be beneficial for customers looking for an automated language identification beyond just picking up multi-languages via targeted URLs. Thanks for your consideration!
Agreed with everything said here. I have a worldwide, multi-language customer and the option to type in the support team's native language, but for that reply to auto-translate for the customer into their tongue is critical.
Other systems have an API link to AWS Translate or Google Translate I understand
Hello! We are launching a HubSpot app focused on translating live chat conversations. It's called BabelBot. We are looking for beta customers and solution partner feedback now. You can learn more at https://www.babelbot.app and install right from that page. Installing will start a free, 14-day trial. You do not need to provide any billing information to get started. We can work with you on the expiration date during the beta period. We will connect with you directly to help you and get your feedback. Your feedback will make a big difference in how this app functions and goes to market so please participate!
This would be a great feature to have and I'm upvoting. We provide chat services for our client which caters to a large Spanish-speaking population and our reps do not speak Spanish fluently.
Would be a great feature. At the moment we have a prospect that is using Zendesk that has this feature. They would like an all-in-one platform, like HubSpot, but the automated translation and automatic language recognition is key feature they do not want to get away from.
I have tried the Babble bot version, and in my opinion, it's too complicated for something that should be automatic. You receive a chat message in a language other than your default, and you click a *Translate Now* button.
There are so many platforms that have this capability, and I don't understand why Hubspot isn't making this feature a priority when it is so important for countless companies.
A live chat translation feature would be incredibly helpful for my company. The majority of our customers are residential homeowners- some of whom do not speak English. This would be a huge resource for our customer support team to still effectively communicate with them.
Whatever happened to babelbot.app? I piloted that some months ago, but when I try to get back to the site, it redirects to https://www.cambiumapps.com/.
Thanks for the clarification. We were excited at the prospect of utilizing it - I'm sorry to hear you didn't get the adoption necessary to keep it moving forward.
