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Status: Idea Submitted
cericson
Submitted by on ‎Jul 1, 2020 10:36 PM

Re-Routing Contacts owned by an Inactive User

Due to churn with our BDR program, we'd like an automated way to re-route Contacts owned by an inactive (Salesforce) user. Right now, we have no way to automatically check in a workflow if the website activity notification is getting sent to a black hole. 

I can run a list periodically of inactive users and re-assign old Contacts they owned, but who knows if those Contacts were hot weeks ago before I was able to run this? 

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