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RTL support is critical, is is a show-stopper for organizations working with Arabic or Hebrew contents. Does HubSpot have any plan and committment for this?
Thanks for bringing this up. We do currently have some support for RTL text editing currently, but we're definitely looking to make improvements. Currently in the CRM, when you switch your keyboard to an RTL language, the editor will automatically orient itself as RTL. Here's a recording of how that works.
The Marketing Email experience is a little less fleshed out, but there is a workaround you can use. If you navigate to the email tool, then select a rich text module to edit, you can align your text right, switch your keyboard to an RTL language, then start typing. The cursor movement is currently not reflective of where you're typing, but we're working on a bigger fix for that. In the meantime, here's a recording of the RTL functionality currently in Email.
Aren't you going to attract peolpe to your product? what do you think I'll do when I find out your CHAT System does NOT support RTL? My customers can't type easily, It does NOT look good. Just try it
when you will support RTL languages? it really makes me unprofessional when sending email from hubspot. FYI when text align to right dots appears at the right and when english word in text all text go crazy you cannot find where the email starts
If we write emails in Hebrew, punctuation and bullets/ numbering appear on wrong side of text (see the file attached). It is very unprofessional to write letters/ emails like that - and it is a basic feature in Hubspot/ every CRM.
Please update us if there is a solution for this issue.
We now have support for RTL languages on rich text in the Marketing Hub, CMS Hub, and the Knowledge Base app in Service Hub. If you keyboard is set to an RTL language, we will detect it and switch the orientation of the cursor accordingly.
We use a separate text editing service for the CRM, Sales Hub and Service Hub (excluding Knowledge Base) the unfortunately is tougher to implement RTL support with. That text editing service is managed by a third party, and we currently have an issue open with them to make RTL support available. I will continue to post here as we have updates.
Please take care of this ASAP. My Emails look awful. Why should HubSpot be different than everyone else (Mailchimp, Sendinblue, Zoho etc.) that fully support RTL???
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