Wouldn't the contact record timeline be great if you could see an at a glance (at the top) when a contact has been touched. Almost like a scrubable timeline heatmap showing dots where they were touched. It'd help you see at a glance how often the whole team has been talking to the contact.
I imagine dots icons that let you see calls, sales emails, marketing emails (different dots for open, click and not opened), social media clicks, page views, form submissions, etc. Similar to Gong's deal view:
This would also allow you to jump to the beginning of a contact life easily.
Here's a rough mock-up:
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