HubSpot Ideas


Provide clearer messages to troubleshoot workflow enrollment issues

When a contact is not enrolled in a workflow you are able to see the history log of this action. However, the message is not always clear or correct for that matter as to the reason for a contact to not be enrolled. 

For instance, IF the trigger criteria were not met, there isn't a clear way to know what part of the criteria without lengthy troubleshooting, especially with more complex enrollment settings.

Even more misleading is the message that appears stating that suppression settings were the cause. 


However, this suppression message appears even when there are not suppression settings being used. THIS makes it challenging to understand what happened with the contact and how to correct it or prevent future issues with enrollment for other contacts.