Private or hidden communication subscription type

[mariahedges]

It would be useful if it were possible to set up a subscription preference type which is private or could be hidden from everyone.

For example this could be used for an internal employee newsletter who would have a subscription category that cannot be signed up for by external people.  Or, if you have a specific group of customers who you want to sign up to a certain type of emails and therefore limit who would be able to access that subscription.

[mariahedges]

Hi folks,

I have a small update: We have a private beta experience available for Marketing Hub Enterprise users. Request to join the private beta for this feature by signing up via your Product Updates section. The beta will allow you to create a 'rule' that will specify what subscription type(s) a contact should see on their Preference Page. Thank you!

[mariahedges]

@FMaher @JTree Another alternative is to use the Transactional Email add-on -- though it is currently only available for Marketing Hub Professional or Enterprise users. This add-on allows you to send important notifications and service emails to your customers that cannot be unsubscribed from and will not be displayed on your Manage Preferences page.

@NMeyer0 There are no new updates; it is still in development 🙂 I will post more as this feature moves to beta availability. Thanks

[mariahedges]

Hi folks,
Just sharing a quick update -- this idea is now in the 'In Planning' stage, and our engineering teams are hard at work bringing it to life. While I can't give an exact timeline due to the nature of product development, we're pushing to deliver it as soon as we can. Again, please keep an eye on this thread for any further updates. 

Regards,

Markie

[mariahedges]

Hi folks,

I’m Markie, a Product Manager working within HubSpot’s Messaging Experience group. Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you and recognize that this has been a long standing paint point for many. We agree that having more control over displaying subscription types and supporting different preference page experiences for different contact segments or groups of users is important. And I’m pleased to share that we are actively reviewing and evaluating how to support this best. Any news about this feature request will be relayed on this thread, so stay tuned. 

Regards,

Markie

[mariahedges]

Hi all I am the product manager on the subscriptions team at HubSpot, I certainly see where this will be useful as folks run all their communications on HubSpot (external and internal) and the need to keep those completely separate. Right now we do not have a space for this in our roadmap, however I will keep this one on our radar.

[AKing1]

In case it's helpful for others, the script below works (for me anyway) when added to the subscription preference page. You need to replace id_XXXXX with the actual ID, which you can get by inspecting the source code of the preference centre page.

We decided not to use this in the end since there's only one preference centre page and so we wouldn't be able to unhide the subscriptions from the people who it should be visible for.

<script>
document.addEventListener('DOMContentLoaded', function() {
var checkbox = document.getElementById('id_XXXXXX');
if (checkbox) {
var parentRow = checkbox.closest('.checkbox-row');
if (parentRow) {
parentRow.style.display = 'none';var nextParagraph = parentRow.nextElementSibling;
if (nextParagraph && nextParagraph.tagName === 'P') {
nextParagraph.style.display = 'none';
}
}
}
});
</script>