It would be useful if it were possible to set up a subscription preference type which is private or could be hidden from everyone.
For example this could be used for an internal employee newsletter who would have a subscription category that cannot be signed up for by external people. Or, if you have a specific group of customers who you want to sign up to a certain type of emails and therefore limit who would be able to access that subscription.
I’m Markie, a Product Manager working within HubSpot’s Messaging Experience group. Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you and recognize that this has been a long standing paint point for many. We agree that having more control over displaying subscription types and supporting different preference page experiences for different contact segments or groups of users is important. And I’mpleased to share that we are actively reviewing and evaluating how to support this best. Any news about this feature request will be relayed on this thread, so stay tuned.
Hi all I am the product manager on the subscriptions team at HubSpot, I certainly see where this will be useful as folks run all their communications on HubSpot (external and internal) and the need to keep those completely separate. Right now we do not have a space for this in our roadmap, however I will keep this one on our radar.
Hello! We also need this function! We'd also like to be able to separate the different language options we have in subscription types as well as the internal ones.
This is definitely something that we need but what is even more important is that our clients need this! Every time we are doing a Marketing HUB onboarding project, this missing feature comes up. So please HubSpot - help us!!!
Right now, because we are copying all staff with all outgoing marketing email messages, our stats are starting to no longer reflect our customers/clients/members and instead show us only how staff responds to our messaging.
This is true because our list is very small, and our core customer base is tiny by industry standards.
I wanted to use HubSpot to compose and send internal communications like staff newsletters and announcements, but absolutely cannot since it's damaging our stats.
It's a bummer since we have to find another external tool that staff must learn and remember to use and copy our outgoing messaging campaigns into so that we can maintain awareness of our marketing internally without invalidating our stats.
If there's a better way to handle this in the meantime, I would love to learn!
No help in this forum from Hubspot on this issue so far. but I wanted to reach out and give you a suggestion. Since you are CCing your staff on every message, I suggest cloning your marketing email insteasd and that clone JUST to a company wide employee list as a follow up. This is a work around, takes time but just a few minutes, and is better than trying to subtract the employee engagement post-send.
This will clean up the analytics for both audiences, so you can see what your target list is reacting to and how. And see how your employees are reacting (if you want to do that).
Would love to see this get put back up on the community ideas roadmap. I know you sunset the preference group option, and now are pushing this as a feature of going to the separate Business Units model (which costs extra). But would be so lovely to have this feature back - since every organization I know is using separate subscription types for internal emails, and most for differences in customer vs. prospective client subscriptions as well. The option to "just show everything", isn't a great option when your company is trying to keep things simple and uncomplicated for the consumer. Please bring this back!
Any update to when this might make its way onto the roadmap? This is crucial to be able to run internal comms via HubSpot without exposing anything sensitive to external audiences.
this would be very useful to have as our business also deals with customers and partners, apart from prospects and would be important to separate them.
@TylerScionti I just received another request for this feature from one of our customers to hide internal marketing email subscription types, so I wanted to circle back and make sure if this still isn't planned. The reasoning behind the request is to avoid a contact being able to sign up as a subscriber for the portal's internal marketing communications.
I agree, this would be a really useful subscription type to add to HubSpot. We have hundreds of employees that receive internal comms via HubSpot and it would be great to keep their subscritpion type seperately.
