It would be useful if it were possible to set up a subscription preference type which is private or could be hidden from everyone.
For example this could be used for an internal employee newsletter who would have a subscription category that cannot be signed up for by external people. Or, if you have a specific group of customers who you want to sign up to a certain type of emails and therefore limit who would be able to access that subscription.
I have a small update: We have a private beta experience available for Marketing Hub Enterprise users. Request to join the private beta for this feature by signing up via your Product Updates section. The beta will allow you to create a 'rule' that will specify what subscription type(s) a contact should see on their Preference Page. Thank you!
@FMaher@JTree Another alternative is to use theTransactional Email add-on -- though it is currently only available for Marketing Hub Professional or Enterprise users. This add-on allows you to send important notifications and service emails to your customers that cannot be unsubscribed from and will not be displayed on your Manage Preferences page.
@NMeyer0 There are no new updates; it is still in development 🙂 I will post more as this feature moves to beta availability. Thanks
Hi folks, Just sharing a quick update -- this idea is now in the 'In Planning' stage, and our engineering teams are hard at work bringing it to life. While I can't give an exact timeline due to the nature of product development, we're pushing to deliver it as soon as we can. Again, please keep an eye on this thread for any further updates.
I’m Markie, a Product Manager working within HubSpot’s Messaging Experience group. Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you and recognize that this has been a long standing paint point for many. We agree that having more control over displaying subscription types and supporting different preference page experiences for different contact segments or groups of users is important. And I’mpleased to share that we are actively reviewing and evaluating how to support this best. Any news about this feature request will be relayed on this thread, so stay tuned.
Hi all I am the product manager on the subscriptions team at HubSpot, I certainly see where this will be useful as folks run all their communications on HubSpot (external and internal) and the need to keep those completely separate. Right now we do not have a space for this in our roadmap, however I will keep this one on our radar.
It was so important for our company to be able to hide some of the subscription types so we had our web developer, Blaine Lang from Nextide in Toronto, do some fancy dancy code to make it work.
+1, this feature could dovetail well into the Business Units feature, similar to how Mailchimp allows you to define separate audiences who each have a set of subscriptions. We will be using a JS/CSS hack in the meantime.
Hi! We would need this too! For us the lack of private/hidden subscription lists is a huge drawback. We need separate e-mail lists for e.g. partners and key customers who we want to invite to special events etc. Subscription possibilities to those lists MUST NOT be seen and available to anyone else. We don't want many separate CRM and e-mail tools - we want one that has the tools we need and this feature certainly is one of the basic things for what it comes to e-mail features.
We are currently testing Hubspot CRM and determining if it would be a suitable tool for us. To be honest when searching an answer for this subscription setting problem and ending up in this discussion thread is a disappointment. Seeing how long this thread has been going on it seems that we need to take another look for other tools.
Hope you will get this feature appreciated and eventually added!
I’m Markie, a Product Manager working within HubSpot’s Messaging Experience group. Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you and recognize that this has been a long standing paint point for many. We agree that having more control over displaying subscription types and supporting different preference page experiences for different contact segments or groups of users is important. And I’mpleased to share that we are actively reviewing and evaluating how to support this best. Any news about this feature request will be relayed on this thread, so stay tuned.
I would like to see as part of this the ability for customers to not see a subscription type and therefore cannot unsubscribe to hidden subscription types.
For example, we have a subscription type of Contact Information. This is where we send relevant service emails, that we have a contractual obligation to send to the customer. Therefore as long as the customer is a client, they should NOT be able to unsubscribe from these emails as they are mandatory.
Does anyone have any workarounds for this at the moment?
@JTree - we've had this question for a long time (how to manage contacts of clients where we have a contractual obligation to advise of specific information). We created a separate Contact property to manage 'correspondence' contacts with each of our clients. If there is an existing client with no 'correspondence' contact - either because that contact has left the client and the email has bounced, or the existing contact has unsubscribed themselves from everything, a notification is sent to the client's Account Manager or Support (depending on the type of client). Where either scenario occurs, the Account Manager or Support will contact the client directly (either by emailing a different contact, or calling the client company's main phone number) asking for a suitable contact. It took a long time to get a working system in place within HubSpot to help manage this.
Hi folks, Just sharing a quick update -- this idea is now in the 'In Planning' stage, and our engineering teams are hard at work bringing it to life. While I can't give an exact timeline due to the nature of product development, we're pushing to deliver it as soon as we can. Again, please keep an eye on this thread for any further updates.
@FMaher@JTree Another alternative is to use theTransactional Email add-on -- though it is currently only available for Marketing Hub Professional or Enterprise users. This add-on allows you to send important notifications and service emails to your customers that cannot be unsubscribed from and will not be displayed on your Manage Preferences page.
@NMeyer0 There are no new updates; it is still in development 🙂 I will post more as this feature moves to beta availability. Thanks
I have a small update: We have a private beta experience available for Marketing Hub Enterprise users. Request to join the private beta for this feature by signing up via your Product Updates section. The beta will allow you to create a 'rule' that will specify what subscription type(s) a contact should see on their Preference Page. Thank you!
