Private or hidden communication subscription type

[mariahedges]

It would be useful if it were possible to set up a subscription preference type which is private or could be hidden from everyone.

For example this could be used for an internal employee newsletter who would have a subscription category that cannot be signed up for by external people.  Or, if you have a specific group of customers who you want to sign up to a certain type of emails and therefore limit who would be able to access that subscription.

[mariahedges]

Hi folks,

I have a small update: We have a private beta experience available for Marketing Hub Enterprise users. Request to join the private beta for this feature by signing up via your Product Updates section. The beta will allow you to create a 'rule' that will specify what subscription type(s) a contact should see on their Preference Page. Thank you!

[mariahedges]

@FMaher @JTree Another alternative is to use the Transactional Email add-on -- though it is currently only available for Marketing Hub Professional or Enterprise users. This add-on allows you to send important notifications and service emails to your customers that cannot be unsubscribed from and will not be displayed on your Manage Preferences page.

@NMeyer0 There are no new updates; it is still in development 🙂 I will post more as this feature moves to beta availability. Thanks

[mariahedges]

Hi folks,
Just sharing a quick update -- this idea is now in the 'In Planning' stage, and our engineering teams are hard at work bringing it to life. While I can't give an exact timeline due to the nature of product development, we're pushing to deliver it as soon as we can. Again, please keep an eye on this thread for any further updates. 

Regards,

Markie

[mariahedges]

Hi folks,

I’m Markie, a Product Manager working within HubSpot’s Messaging Experience group. Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you and recognize that this has been a long standing paint point for many. We agree that having more control over displaying subscription types and supporting different preference page experiences for different contact segments or groups of users is important. And I’m pleased to share that we are actively reviewing and evaluating how to support this best. Any news about this feature request will be relayed on this thread, so stay tuned. 

Regards,

Markie

[mariahedges]

Hi all I am the product manager on the subscriptions team at HubSpot, I certainly see where this will be useful as folks run all their communications on HubSpot (external and internal) and the need to keep those completely separate. Right now we do not have a space for this in our roadmap, however I will keep this one on our radar.

[shuckster]

I second this idea, i think it would be great to have 2 or preference pages, so we can split out automated ones vs traditional ones

[jbfeig]

Agreed! Just had a client ask for this!

[JimHarris]

This is a great suggestion. I would love to have this for our email management 

[JJJS]

We need this now!

Any ideas as to when this will be available?  We got the CRM assumming that this was a standard feature only to find out well into the project that it cannot be done.

[NW]

Hubspot has gone MIA on this. I was sent to this "We want this built" area to "vote" for this capability months ago. It's such a a basic and foundational thing I don't understand why it's not standard in their product. For now, it looks like it will be a long time coming. 

[hfcraig]

Please please please implement this idea soon!

[KariV]

It's actually shocking how this isn't an option. We NEED this. 

[KevinAdvidi]

 Need this! 

[jeastman]

Yes! I am running marketing for two products from the same portal, so we want to keep the subscription preferences separate. Right now there's no way to do that.

[jeastman]

Agreed. I'm marketing multiple products and often the subscription preferences don't overlap. I need the ability to select certain subscriptions for certain audiences. And then have a global unsubscribe - just for those audiences. 

[maddychung]

We need this too!!

[Julien_Mantu]

Dear Hubspot, it's 2020 - please, we need this!

[tianna287]

Yes! Why is this not possible yet?

[azalaquett]

Agreed. We need an internal communication subscription type. This would be very helpful. Thanks for posting. 

[anders_grove]

Definitely need this feature, +1

We're using a javascript hack to get around this at the moment. Not ideal at all.

Below is a sample of the script, though I wouldn't advise using it (at least not without a developer implementing it).

<script>
	$( window ).load(function() {
		$('.item .fakelabel').each(function(){
			var current = $(this).text();
			if (current.includes("Service")) {
				$(this).parent().parent().parent().hide();
			}
		});
	});
</script>

[jeastman]

Thanks, @anders_grove! I'll talk to my development team about trying this out in the meantime. 

[soleneoudet]

We need this!!!

@anders_grove: has this workaround worked well so far?

[TylerScionti]

Hi all I am the product manager on the subscriptions team at HubSpot, I certainly see where this will be useful as folks run all their communications on HubSpot (external and internal) and the need to keep those completely separate. Right now we do not have a space for this in our roadmap, however I will keep this one on our radar.

[bkelly]

If this is not going to be implemented then it should be made clear that every subscription type will be displayed to anyone that ever receives an email from us if they click Manage Preferences, which is at the bottom of every email.

This feature can very easily "leak" information about a company that they might not want shared. The only way I found to discover it was my clicking on that link in a test email… 

[michaelstrategy]

I agree this would be useful. However, given the fact that we can't currently hide subscriptions from the public, we'll have to figure out a way to be comfortable with this functionality.

Here's a decent, no-code workaround:

• Set up a simple workflow that lets people attempt to opt-in, but if they don't meet your criteria (e.g. they're not a customer or not the right type of customer), they'll be instantly removed.

Note: Using a contact's Lifecycle stage (as in the example below) may not be enough filtering for your needs. You'll want to filter by however you categorize the types of folks you don't want to allow in - by product, by customer type, by lead type, or some mix of those.

How to immediately opt-out the types of contacts you don't want opted-in

• (Optional) Make them aware they were denied access: Kicking people out of things isn't the nicest thing in the world, so why not offer some closure to interested folks about why they weren't allowed in.

Make former customers or lower-status customers or unconverted leads aware they aren't the right fit for this exclusive mailing list

• Example of Access Denied Email: A friendly and helpful automated email that goes out on Friday from a marketing person on your team saying something like this reinforces the idea that the list truly is exclusive - but also that there's a way to gain access (i.e. buying that product or service).

Hey Todd,

I noticed you tried to sign up for our [expensive, exclusive product name]'s customer newsletter this week.

Since that newsletter is only sent to those active clients, our system probably didn't let you subscribe to it.

We're under the impression you're a [not expensive or exclusive enough product] client. If that's incorrect, let us know!

In any case, here's some info about [expensive, exclusive product name] and happy to answer any questions as they arise.

Enjoy the weekend,
Michael