HubSpot Ideas

mariahedges

Private or hidden communication subscription type

It would be useful if it were possible to set up a subscription preference type which is private or could be hidden from everyone.

 

For example this could be used for an internal employee newsletter who would have a subscription category that cannot be signed up for by external people.  Or, if you have a specific group of customers who you want to sign up to a certain type of emails and therefore limit who would be able to access that subscription.

143 Replies
MichaelBoltonA
Participant

Nearly 18 months later and despite everyone thinking this is useful and a good idea - nothing from Hubspot!

Who is prioritising this roadmap - not the clients it seems!

LSivek
Participant

Yes, please! I asked about the same thing today. I cannot archive "Internal Sales" subscription becasue it is a notification list within our workflows. I don;t see any reason to add that to a consumer footer in email since they can't subscribe to it and they don't need to opt  out. It confuses the recepient and hurts customer service.

PrasenjitDas
Participant

Hi Joe,

 

I tried to use this beta version but this seting is not available in my settings.

OperationBase
Member

Having just read all the comments I completely agree that we need this facility on hubspot. Just came accross this issue when wanting to use Hubspot for internal newsletters. The hidden subscriptions side of things certainly needs looking at if we are to carry on implementing huspot with our clients customer communications to internal members and staff. Please look at this again Hubspot as a matter of urgency.

chaderer
Member

We also absolutely need this feature for sending internal newsletters to our partners and customers.

MichaelBoltonA
Participant

Does anyone from Hubspot ever read, acknowledge or respond to these requests?

Theyy bang on about adding ideas a nd requets here but I never see an response / action?!

RSagoo
Member

Agreed, it would be good to hide certain 'exclusive' subscription types from showing in the main preference page for contacts not opted into those types.

JSalamone
Contributor

Yes, this. Can I get the beta?

Chelsea_L
Member

Same, I'd like to have two different subscription pages for two different segments, or only show certain subscriptions to one segment of Contacts, but not the rest. As Account Based Marketing grows in popularity, this is only going to become more and more tablestakes. We'd like our target accounts to see one version of the subscription page with some subscription options that are only available to them and then people who aren't in the target accounts would see a version with fewer options - so we can have like "premium" subscriptions that are only accessible to target accounts. 

Vivre
Participant

Yet another person looking for this functionality to manage communications for contacts at different lifcycle stages i.e. Customer/Trial User.

ManifestIntl
Member

Can I thumbs up this three times? I have internal/private groups to email that I do not want public customers to be able to subscribe to.

FMaher
Contributor

We have mailing lists for partners, and mailing lists for customers. It's not acceptable that customers can subscribe to the partners correspondence. I know there is the work around to unsubscribe, but it's looks really bad from a customer service perspective to display 'partner' mailing list options to a customer.

DoraNguyen
Participant

Same here. That would be great for us to have this function as well.

MsElla
Participant

It's wild that it's 2022 and there aren't any plans to implement this. It's very frustrating trying to find a workaround. HubSpot please make this a priority before the end of the year. 

MichaelBoltonA
Participant

Does anyone from Hubspot EVER reply or respond to these - I get told to raise these things here but as far as i can see its just a fob off - I need this functionalityand it seems its a no brainer to just about everyone else - Why are Hubspot not picki g this up???

 

 

LKwasigroch
Participant

Upvoting this idea because it is absolutely mandatory to have private lists OR not have a subscription type *required* when sending a marketing email. One example would be alumni of programs at our nonprofit. They receive specialized messaging and we want them to be able to unsubscribe, but others cannot join the list. This is one of many lists we manage this way. It would be great to know if this is on the roadmap yet. 🙏

AndréU
Participant | Platinum Partner

Again a basic feature for a newsletter tool which doesn't seem so complex to develop, but it's on this idea list since 2018. Please HubSpot, hurry up.

elizsmith
Contributor

This would be incredibly helpful so that we can send emails to our employees and partners without having them subscribed to our marketing emails. 

jlariccia
HubSpot Employee

Hi team, it would be beneficial to offer this capability to our customers. Thank you! 🙂

KDefinska
Participant

Upvoting, we really need this