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Status: Idea Submitted
DCarter
Submitted by on ‎May 5, 2021 9:48 AM

Prioritizing tickets through email

Prioritizing tickets through email
I was looking for a way to prioritize some support emails that would come from my IT team as High priority that would go straight to the top. Is there a way to do this in HubSpot?
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1 Reply
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner
‎May 6, 2021 3:43 AM

Hi @DCarter,

 

Yes, this is possible! Tickets created from emails have this information stored in the ticket property Source:

 

karstenkoehler_0-1620286825788.png

 

You can either create and pin a filtered ticket view based on this ticket property (and manually bulk edit the tickets from this view to set their priority) or use a ticket-based workflow that enrolls all tickets with "Source is equal to any of Email", followed by the action "Set property value" of Priority to "High".

 

@jennysowyrda, this seems to be a post for the Service Hub topic board and not a HubSpot Idea, would you mind moving this?

 

Cheers!