HubSpot Ideas

dabroncos

Print Help Desk Conversations in Professional Format like I would in Gmail

Huge problem that I can't print help desk conversations.  I need to print any email or the entire conversation just like I would in Gmail for many different reasons including compliance. Please fix ASAP

0 Upvotes
HubSpot-Updates
Status aktualisiert zu: Delivered
April 28, 2025 08:53 AM

Hi there! My name is Hallie, and I'm an Associate Program Manager on our CXM Team here at HubSpot. I'm happy to share you can now print Conversations associated to Help Desk tickets! Please note that this update only allows for printing the conversation, not the CRM sidebar or ticket properties.

 

To print the conversation on a help desk ticket:

  • Click the "actions" button in the top right hand corner of the ticket
  • Select "print conversation"
  • A new browser tab will open where you can select your printer, formatting options, layout, etc.

I hope this helps! 

1 Kommentar
Status aktualisiert zu: Delivered
hhiggins
HubSpot-Produktteam

Hi there! My name is Hallie, and I'm an Associate Program Manager on our CXM Team here at HubSpot. I'm happy to share you can now print Conversations associated to Help Desk tickets! Please note that this update only allows for printing the conversation, not the CRM sidebar or ticket properties.

 

To print the conversation on a help desk ticket:

  • Click the "actions" button in the top right hand corner of the ticket
  • Select "print conversation"
  • A new browser tab will open where you can select your printer, formatting options, layout, etc.

I hope this helps!