We have our support email connected to a common inbox in HubSpot (Conversations -> Inbox).
We regularly have third-party vendors (Not customers) send us questions as we onboard our mutual accounts. Once we reply to their conversation, there is no need to keep their contact in our system. Not only does this pollute our marketing contact list, we get charged for these contacts.
Having these automatically created causes a huge administrative headache as we have to regularly go in and MANUALLY scan our contacts and try to identify those that are not customers and delete them.
We would like the ability to TURN OFF the system automatically creating a HubSpot contact for every person that emails a common inbox such as our support inbox.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.