Prevent creation of hubspot users as contacts

CMayer

Following case:

 

- I have users A and B in Hubspot and external contact X

- A is sending an Email from Hubspot to X and B is in CC

- Contact X is doing reply all and sending to A and B

- In this case user A and/or B are created as contacts

 

This results in that over time all internal hubspot users appeaar as contacts which is quite confusing. Unique ID for this should be the Email.

HubSpot updates
4 Replies
karstenkoehler
Most Valuable Member

Hi @CMayer,

 

You can always create an active list of contacts, filtering for "Email domains contains exactly @cmayer.com". This list could be used both as an exclusion/suppression list in emails, workflows, reports – or someone could, on a regular basis, delete these contacts.

 

Let me know if this sounds like a solid workaround for you. If yes, this post could be moved over to the discussion/solution area of the community.

 

Cheers!

CMayer
Contributor

Hi @karstenkoehler after talking to hubspot support this seems indeed the only currently possible solution. We have created a workflow that generates a task if such a contact is created and then we delete it.

 

Thanks

karstenkoehler
Most Valuable Member

Sounds like a good solution to me, @CMayer. Do you still want to keep this idea open?

CMayer
Contributor

@karstenkoehler yes I still want to keep it open as I see the current behavior as a bug. In my opinion internal hubspot users should never automatically occur as contacts