Prevent chat widget from loading by country

Our company has considered using HubSpot Messages because of the convenience of it being one less program to use. The problem, though, is that HubSpot Messages doesn't allow you to limit your chat availability to specific countries (we don't have the resources to do many sales outside of the US, so it doesn't make sense from a sales perspective to have chat available to other countries).


Without these capabilities, the Hubspot Messages platform is more of a hassle than it is a help. If these capabilities do exist and I just haven't found them, please point me in the right direction!

6 Replies
Status updated to: Idea Submitted
HubSpot Product Team

Hey @em! We already have an open idea for blocking certain visitors that I'm going to refer you to: I'm going to update the description of this idea to be specifically about not loading the widget in certain countries.

Occasional Contributor

Enabled live chat option only to few countries makes a lot of difference. For example, we get a lot of traffic from few countries but they have a very low conversion rate.


Selectively enabling live chat for countries with high conversion rates will help optimise resources & ROI.

Status updated to: In Planning
HubSpot Product Team

Hoping this feature is already underway, as it would be really helpful to qualify and filter contacts

New Member

Hi. I want to filter the contacts on the chat by countries. Thanks.

New Contributor

We would like this feature as well.