HubSpot Ideas


Prevent automatic client responses from counting as replies in contact properties

I'm setting up workflows on our Hubspot to track lead progression (New > attempted to contact > connected > ... ) and I'm using the contact property ''Recent sales email replied date'' to track if a lead has answered our sales e-mail.


However, some of the e-mails we have registered for a contact are not accurate and we get an automatic ''e-mail doesn't exist'' which gets registered as a reply and triggers the workflow, giving a inacurate depiction of our sales pipeline.


THere is a setting that allows us NOT to track e-mails sent to specific domains, perhaps have the opposite, where we don't track e-mails coming from certain domain name, or perhaps e-mails containing a certain text withint its body.


Thank you